Nexus Wave AI Logo
Hero Background

AI Customer Support in Hours

The fastest way for African businesses to automate support and start understanding their customers in under 24 hours.

dashboard

Trusted by Africa’s Fastest-Growing Businesses

“We went live on WhatsApp in hours. Nexus Wave now handles 80% of our queries and our team finally understands what customers actually want.”
LI
LindaCOO @ KizaPay

Why Businesses Choose
Nexus Wave AI

We built Nexus Wave AI for African businesses that want to automate fast without losing the human touch. Unlike global AI tools that take weeks to set up, we get you live in hours and help you understand your customers better with every chat.

Speed That Builds Trust

Deploy your AI agent across WhatsApp, Web, or Instagram in under 24 hours — no code or developers required.

Speed That Builds Trust

Local by Design

Integrated with M-Pesa, Flutterwave, Paystack, and African languages. Your customers feel seen and understood.

Local by Design

From Automation to Insight

Every conversation feeds our Analytics Copilot — giving you clear visibility into trends, churn, and customer satisfaction.

From Automation to Insight

Smarter Economics

Save 75–90% compared to call centers or BPOs, and scale only when you grow.

Smarter Economics

AI When You Need Speed,
Humans When It Matters

We believe automation should enhance human connection, not replace it. Our "Human-in-the-Loop" technology ensures your customers always feel heard.

Seamless Handoffs: AI detects frustration and escalates instantly.
Empowered Agents: Your team gets full context before they say hello.
Empathy First: Automate the routine, personalize the meaningful.
Customer Support Agent
Sarah K.
Support Specialist

How Nexus Wave AI Works

From setup to insights go live, automate, and grow in just three simple steps.

Step 1: Automate in Hours

Set up your AI Agent instantly.

Choose from ready made SOP templates and auto-connect to WhatsApp, Web, or Instagram. No Meta developer account or coding needed.

Result: Live support automation within 24 hours.

Step 2: Understand Your Customers

Every chat becomes a data point.

Nexus Wave automatically builds Unified Customer Profiles, tracks trends, and surfaces insights through the Analytics Copilot.

Result: Clarity on who your customers are, what they need, and how they feel.

Step 3: Grow with Intelligence

Act on what you learn.

Use AI Campaigns and Personalization to re engage customers, upsell offers, and prevent churn all while staying compliant.

Result: Increased retention, revenue, and satisfaction.

Simple Pricing, Built for Growth

Starter – Automate

Go live in <24h. Ideal for CX Leads & Support Managers.

Per resolved ticket
Includes:
Virtual Agent (WhatsApp, Web, IG, SMS)
SOP Templates
Smart Escalations
M-Pesa, Shopify Integrations
Real-time Dashboards
Most Popular

Growth – Understand

Turn conversations into insight. Ideal for Head of CX / COO.

Per profiled customer
Includes:
Unified Customer Profiles
Analytics Copilot
Sentiment & Topic Trends
Human-In-The-Loop Hub (Lite)
AI Surveyor

Ultimate – Grow & Enrich

Act on insights to grow revenue. Ideal for CRO / CMO / Enterprise CX.

Per action trigger or uplift %
Includes:
Personalization Engine
AI Campaigns
Advanced Analytics Copilot
Enterprise Governance
Continuous Learning Loop

Speak Your Customer’s Language

Engage customers across the continent in the languages they trust most.

🇬🇧English
🇫🇷French
🇰🇪Swahili
🇪🇹Amharic
🇳🇬Yoruba
🇳🇬Hausa
🇿🇦Zulu
🇳🇬Igbo
🇸🇴Somali
🇪🇬Arabic
🇵🇹Portuguese
🇿🇦Xhosa
🇿🇦Afrikaans
🇿🇼Shona
🇷🇼Kinyarwanda
And more

Ready to automate your
customer support ?

Join the fastest growing African businesses using Nexus Wave AI to scale support and drive insights.